About Us2022-12-22T09:10:01-08:00

About Us

Home Care Services in Reno, Nevada

As a provider of home care services in Reno, Nevada, we want you to trust us with your personal care and home health needs. Learn who we are and what we stand for.

About us Lend a Hand - picture of caregiver with elderly

Home Care Services in Reno, Nevada

As a provider of home care services in Reno, Nevada, we want you to trust us with your personal care and home health needs. Learn who we are and what we stand for.

caregiver helping elderly with tech

About Us – Lend a Hand Home Care

The founders, Reno residents, created Lend a Hand as the first non-medical home care agency in northern Nevada. Though ownership has changed, the mission to serve the growing Reno area community remains the same.

Under its new ownership, Lend a Hand Home Care seeks to provide unparalleled service and the highest quality of care. We do this by hiring the most qualified and professional caregivers while integrating technology that allows us to be responsive, proactive leaders who advocate for the well-being of greater Reno’s older adults and others who need in-home care services.

We emphasize recruiting and retaining team members who are passionate about personal growth and making a difference in their communities and in the lives of others, and we welcome creative ideas in how we deliver the most exceptional home care services in the area.

Forward-Thinking

As a local home care provider, we focus on forward-thinking care solutions that incorporate technology to streamline business processes and maintain strict compliance, allowing caregivers more time to focus on developing longstanding relationships with the clients we serve. Our goal is to provide education and services that encourage well-being and redefine what aging care can be.

We are also honored to have earned the distinctions of Best of Home Care – Provider of Choice and Best of Home Care – Employer of Choice by Home Care Pulse, an independent third-party satisfaction measurement and quality improvement firm that gathers feedback from our clients and caregivers to assess satisfaction levels in a variety of categories.

Best of Home Care - Provider of Choice Award

Our Mission & Vision

Built on the vision to develop longstanding community relationships and help clients age with support and dignity at home, Lend a Hand Home Care utilizes an individualized and dynamic approach to providing senior care.

We envision new and creative ways of viewing the aging process and are driven to provide aging education and care services that encourage engagement and fuel aging adults with a desire to continue enjoying the many opportunities in the northern region of Nevada.

Our mission is to improve the lives of clients, families, our team, and our community by delivering exceptional home care services and by committing to the highest standards of honesty, reliability, and transparency in all of our actions.

Leadership

Russ Graeff

Russ Graeff | Executive Director

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A naturally enthusiastic leader with a heart for people, Russ has worked in healthcare since 2019. Prior to that, he worked in the IT industry and also co-founded Bridgeway Christian Church in Rocklin, CA. Russ earned a Bachelor’s degree from Westmont College in Santa Barbara, CA.

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Rebecca Christner -Finance and Risk Manager

Rebecca Christner | Finance, Risk Manager

Through her close ties with her grandparents, Rebecca has realized how important it is for older adults to be able to stay connected, engage in reliable assistance, and enjoy a comfortable living environment in order to remain active and independent throughout the aging process.

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Rachel Golden

Rachel Golden | Care Coordinator

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Rachel’s professional background is in hospitality services and sales and she is happiest when she is connecting with others and providing an excellent service experience.

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Tricia Blaylock

Tricia Blaylock | Scheduler

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Tricia’s first experience in health care was at the age of eight when her grandmother was receiving hospice care for cancer and her mom was unable to help due to her own declining health. Helping people has always been integral to who she is, and she finds it truly rewarding to watch people enjoy an improved quality of life enabled by the care they receive.

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Jake Knight

Jake Knight | Owner

A visionary and strategic business leader with a successful track record of founding, investing, and partnering in start-ups and small businesses, Jake is the owner of Lend a Hand and is motivated to make a positive impact in the greater Reno community.

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Together, the leadership team brings positivity, integrity, and a forward-thinking perspective to Lend a Hand Home Care and values strong relationships that consistently demonstrate a high level of care and a standard of quality that is paramount.

As a locally owned agency, Lend a Hand is a member of the HCAOA and PCAN (Personal Care Association of Nevada) and takes a proactive approach to care, providing education to the community on home care and aging issues, and encouraging seniors and their families to plan for aging care needs.

Our Care Team

Lend a Hand Home Care seeks to attract the highest quality of caregivers who are committed to making a difference in the lives of the older adults and the families we serve. Our care team is made up of professional, friendly, and knowledgeable caregivers who value the experiences and lifestyles of our clients and have extensive skills to meet a wide range of aging care needs.

Before joining our care team, each candidate must pass a four-step interview process and is screened with national-level background checks, including DMV, a ten-panel drug screening, a criminal check, and two-step TB testing. Our caregivers go through an additional 12 hours of training, developed and delivered in-house, for Alzheimer’s and dementia care. 

Once employed by Lend a Hand, caregivers receive comprehensive onboarding and ongoing caregiver training, as well as access to an extensive library of caregiver training courses through Care Academy. This allows our clients and their loved ones to feel confident that they are in the hands of trained professionals.

To understand our client’s ongoing needs, opinions and concerns, Lend a Hand Home Care utilizes Home Care Pulse, a third-party satisfaction measurement firm, to collect unbiased reviews from our team. Based on those reviews, we have achieved the designation as a Best of Home Care – Employer of Choice, showcasing our commitment to an exceptional work environment for our care team, leading to the best possible care for our clients. Contact us to learn more about our care team.

employer of choice

Three essential questions to ask to ensure the company you choose has a strong set of core values:

  • Communication– Will I be able to easily communicate with the personal attendant and have continued access to my case manager? This is the core of our approach. We believe that you should never feel there is a lack of control or communication with your personal attendant. For this reason, you are assigned a case manager who is always available.
  • Integrity– Has a sense of trust been established? We believe this is the key to a comfortable relationship and the wellbeing of the client. That’s why we carefully screen all our personal attendants.
  • Performance– Am I confident I will get the professional care promised and that there will be accountability and follow-up? Home care is dynamic; a family’s needs can change daily. You chose home care to allow your loved one to remain independent and retain their quality of life, not to endure more paperwork and problem-solving. We make a simple promise: we will be there for your family. If you’re not satisfied, we will work with you until you are.

We are committed to:

  • recruiting, training, and retaining competent staff.
  • valuing, supporting, recognizing, and appreciating our staff who are our greatest asset.
  • providing a work environment that encourages personal enjoyment and enhances job satisfaction and performance through recognition and rewards.
  • developing and maintaining positive relationships with the community, including local home care and healthcare personnel/organizations.
  • conducting our business in an accountable and responsible manner.
  • adhering to the professional code of ethics of the home care industry and applying continuous quality improvement measures throughout our agency.

Payment Options

Currently, Lend a Hand Home Care accepts the following payment options to cover the cost of services:

  • Auto Pay
  • ACH
  • Credit Card
  • Online Bill Pay
  • Long-Term Care Insurance
  • Local Guardianship Services and Alzheimer’s Association

Frequently Asked Questions

When searching for home care solutions for a loved one, it’s natural to have a variety of questions.

At Lend a Hand Home Care, we are committed to helping older adults and their families make proactive and informed decisions about care. Below are answers to some of the home care questions we hear most frequently. Simply click on each question below to immediately discover the information you need.

In what areas are your services available?2022-11-29T09:06:44-08:00

Lend a Hand Home Care provides services in the Greater Reno area, which includes the following communities:

  • Reno
  • Northwest Reno
  • South Reno
  • Sparks
  • Verdi
  • Mogul
  • Spanish Springs
  • Sun Valley
  • Hidden Valley
  • Fernley
  • Lawton
  • Washoe County
  • Carson City
  • Windy Hills
  • Somersett
What kind of services do you provide?2022-11-10T21:44:36-08:00

Lend a Hand Home Care provides companionship, assistance with personal care, meal preparation, light housekeeping, medication reminders, general assistance and organization services. For a full list of the services we offer, please see Our Home Care Services page.

How quickly can I arrange for service?2022-11-10T21:44:29-08:00

To arrange services with Lend a Hand Home Care, contact us at 775-322-8414 to schedule a phone consultation and then an in-home consultation. Once consultations have been completed, we create a care plan and work to match the client with a caregiver. Though we do our best to arrange services as soon as possible, service times may vary based on availability.

What are my payment options for home care services?2022-11-29T09:08:57-08:00

Currently, Lend a Hand Home Care accepts the following payment options to cover the cost of services:

  • Auto Pay
  • ACH
  • Credit Card
  • Online Bill Pay
  • Long-Term Care Insurance
  • Local Guardianship Services and Alzheimer’s Association
Is your agency licensed?2022-12-14T08:10:10-08:00

Yes, Lend a Hand Home Care holds a Personal Care Agency License in good standing from the Nevada Department of Health and Human Services (license #10277-PCS-2), and is bonded and insured.

Are your caregivers insured and bonded?2022-11-29T09:20:10-08:00

Yes, Lend a Hand Home Care caregivers are covered under our Personal Care Agency License and bond. Additionally, Lend a Hand Home Care verifies that caregivers who transport clients also hold a valid driver’s license as well as current auto insurance.

How are your caregivers screened?2022-11-10T21:54:05-08:00

Candidates who meet the requirements of Lend a Hand Home Care’s detailed job descriptions are carefully screened through a multi-step, multi-team interview process and are screened with an above-industry standard national criminal and DMV background check, an eleven-panel drug screen, a health physical, and a two-step TB test.

What kind of training do your caregivers receive?2022-12-14T08:45:56-08:00

In addition to the extensive on-boarding training, mentoring and maintaining up-to-date credentials, Lend a Hand Home Care caregivers receive a minimum of eight training hours annually and have access to certifications and an extensive library of training content from Home Care Pulse/In The Know, a nationally-recognized caregiver training provider.

Who can receive in-home care?2022-11-10T21:53:50-08:00

Currently, Lend a Hand Home Care provides care services for the Reno area aging community. For a full list of the communities we serve, please visit our Service Area page.

Are your services available in nursing homes or assisted living facilities?2022-11-10T21:53:47-08:00

Yes, Lend a Hand Home Care partners with and provides services within facilities that seek outside caregivers. Our caregivers undergo additional training to serve in these communities.

Awards and Affiliations

Exceptional Care from an Exceptional Agency

Our goal is to provide education and services that encourage well-being and redefine what aging care can be.

We emphasize recruiting and retaining team members who are passionate about personal growth and making a difference in their communities and in the lives of others, and we welcome creative ideas to continue improving.

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NEWSLETTER

Lend a Hand Newsletter

Get the latest from the Lend a Hand Team.

Explore what we are doing and sharing as we help aging adults continue to live in their own homes safely and comfortably.

Read more articles…

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In-Home Senior Care Services In Reno, Nevada, and Washoe County

We have made it as easy as 1-2-3 to get in-home care!

1

Fill Out Our Contact Form. We will follow up to answer your questions, address any concerns you may have, and make sure our services are the right fit for your needs.

2

In-Home Consultation. After reviewing your information, we’ll schedule a free, no-obligation in-home consultation to answer your questions and learn more about your specific care needs.

3

Care Plan Delivery. After meeting with you and learning about your care needs, we’ll customize a care plan and match you with one of our team members.

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